Privacy Policy | Polestar: Hypnotherapy & Mind Mastery

Effective Date: 01/01/2025

1. Introduction

Welcome to Polestar Hypnotherapy ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [www.polestarhypnotherapy.co.uk] ("Website").

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

2. Data We Collect

When you use our Website, we may collect and process the following personal data:

Contact Information: Name, email address, phone number, postal address.
Booking Information: Session details, appointment dates, and payment details.
Technical Information: IP address, browser type, operating system, and usage data.
Communication Data: Any information you provide when you contact us via forms, email, or chat.

3. How We Use Your Data

We use your data for the following purposes:

To provide and manage our services.
To process your bookings and payments.
To respond to your inquiries and provide customer support.
To send you updates, offers, and service-related communications.
To analyze website usage and improve our services.
To comply with legal obligations.

4. Legal Basis for Processing

We rely on the following legal bases to process your data:

Contractual Necessity: To provide services you have requested.
Legitimate Interests: To enhance our website and services.
Consent: When you subscribe to our marketing communications.
Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing and Third Parties

We do not sell or rent your personal data. However, we may share your data with:

Service providers assisting in payment processing and IT support.
Legal and regulatory authorities if required by law.
Analytics and marketing service providers to improve our website and services.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of your data.
Right to Rectification: Correct inaccurate data.
Right to Erasure: Request deletion of your data.
Right to Restriction: Limit processing of your data.
Right to Data Portability: Receive your data in a structured format.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: If processing is based on your consent.

To exercise any of these rights, please contact us at [insert contact email].

8. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

9. Cookies

Our Website uses cookies to enhance user experience and analyze traffic. For more details, please see our [Cookie Policy].

10. International Data Transfers

If we transfer your data outside the UK or the EEA, we ensure adequate protection in compliance with applicable laws.

11. Updates to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Polestar Hypnotherapy
13 Coopers Court, Crane Mead, Ware, Herts, UK. SG12 9FG
Email: richard@polestarhypnotherapy.co.uk